You can depend on us to get quality insurance services
Customer commitment: We develop relationships that make positive impact in our
customer's lives.
Quality: We deliver quality products and outstanding service that wows our customers.
Integrity: We hold the highest standards of quality in all our actions.
Teamwork: We work together across boundaries to deliver best to our customers to make the company win.
Respect for the people: We value our people, encourage their development, and reward their performance.
Personal accountability: We are personally accountable for delivering on our commitments.
To inspire healthier communities by connecting people to real life solutions
To be the Best practical solutions provider in Africa by 2022
Kelves Group is committed to offering clients unmatched insights and a gateway to various Insurance services and customized products. As our commitment to deliver value to those we work with, we have registered 90% SLA resolution or claims that have been filed and paid out within 48 hours aided by utilization of simple and accessible methods to communicate.
Who we are
Kelves Group is a Micro-insurance company working with communities across Kenya with the key mission of inspiring healthier communities by connecting people to real life solutions in both Financial and Health environments and to reduce financial risks and liabilities associated with sickness and loss of loved ones.
We promise simplicity to our clients by creating easy access to insurance and breaking barriers associated with claims filing and tedious processes by leveraging technologies that support seamless claim processes..
Kelves Group offers unmatched insights and access to various Insurance services and customized products to individuals and corporations.
Our operations are embedded in the Core Values of Innovation, Customer commitment, Quality, Integrity, Teamwork and Respect for other people. We believe that great businesses are built on great relationships; we, therefore, focus on developing a greater understanding of our clients, their industries, and their unique needs
We ensure that our clients are adequately insured, by providing professional advice and the best personalized service at all times.
Our insurance products guarantee and protect our client’s livelihood in the event that they are injured or admitted in hospital with limited ability to generate an income while unwell. We ensure that they get access to healthcare as well as earnings when they need it most.
At Kelves Group, we are committed to preserving our clientele’s health and financial wellbeing by ensuring they are covered in the event that they get injured on the roads or get admitted in hospital. Through our insurance products, our clients have guarantee on emergency responses, cash and easy access whenever the insured risks materialize.
Kelves Group is committed to offering clients unmatched insights and a gateway to various Insurance services and customized products. As our commitment to deliver value to those we work with, we have registered 90% SLA resolution or claims that have been filed and paid out within 48 hours aided by utilization of simple and accessible methods to communicate .
About Kelves Group Ltd – Your Partner in BPO Services.
At Kelves Group Ltd, we pride ourselves on delivering exceptional Business Process Outsourcing (BPO) services that drive efficiency, enhance customer satisfaction, and foster business growth. With a proven track record across diverse sectors, including Telecommunications, Media & Entertainment, Financial Services & Insurance, Energy/Utilities, Retail, and IT Support, we are equipped to meet your unique business needs.
Proven Expertise Across Key Sectors
Our extensive experience in various industries allows us to provide tailored BPO solutions that cater to specific sector requirements:
- Telecommunication:
Enhancing customer interactions and streamlining operations to ensure seamless connectivity and superior service delivery.
- Media & Entertainment: Managing customer queries, subscriptions, and technical support to provide an unparalleled entertainment experience.
- Financial Services & Insurance: Ensuring compliance, efficient claims processing, and exceptional customer support for financial products and insurance services.
- Energy/Utilities:
Facilitating smooth customer service operations, billing inquiries, and outage management for energy providers.
- Retail:
Driving sales, managing customer inquiries, and providing support for online and in-store experiences.
- IT Support:
Offering technical assistance, troubleshooting, and managed IT services to keep your business running smoothly.
Comprehensive Communication Channels
We drive impactful campaigns utilizing a variety of communication channels to ensure your message reaches your audience effectively:
.
Inbound:
Efficiently managing incoming customer inquiries to provide timely and accurate responses.
Outbound:
Proactively reaching out to customers for sales, retentions, and service follow-ups.
Webchat
Offering real-time support through online chat to enhance customer convenience.
Social Media & Community
Engaging with customers on social platforms to build relationships and address concerns promptly.
Email/SMS Correspondence
Communicating important updates, promotions, and support information via email and SMS.
Our Full Range of BPO Services
At Kelves Group Ltd, we offer a comprehensive suite of services designed to add value to your business and support both B2C and B2B operational delivery:
.
Customer Support
- Customer Service Retentions: Retaining your valued customers by addressing their needs and providing exceptional service.
- End of Life Upgrade: Assisting customers with transitioning to new products or services as their current ones reach the end of their lifecycle.
- In-life Upgrades: Facilitating upgrades during the product lifecycle to enhance customer satisfaction.
- Win Back: Re-engaging and winning back former customers with targeted campaigns.
- Technical Support: Providing expert technical assistance to resolve issues and ensure smooth product usage.
- Back Office: Handling administrative tasks to streamline your operations.
Customer Sales
- New Business: Driving new customer acquisitions through effective sales strategies.
- Retentions: Implementing strategies to retain existing customers and reduce churn.
Cross Sell / Up Sell: Maximizing revenue by identifying opportunities to sell additional products or services to existing customers
Support Services
- Customer Insight & Analysis: Gathering and analyzing customer data to inform strategic decisions.
- Quality & Compliance: Ensuring all processes meet regulatory standards and deliver high-quality service.
- Virtual Assistants: Providing virtual support to manage tasks and improve efficiency.
- Recruitment Workforce Management: Streamlining the recruitment process and managing workforce needs.
- Planning: Strategic planning to optimize resource allocation and operational efficiency.
- Management Information: Providing critical data insights to support informed decision-making.
- Payroll Management: Handling payroll processes to ensure accurate and timely compensation.
- Accounting: Managing financial records and transactions to maintain financial health.
- HR Services: Offering comprehensive human resources support to manage employee relations, benefits, and compliance.
At Kelves Group Ltd, we are committed to delivering excellence in every aspect of our BPO services. Our dedicated team works tirelessly to ensure your business operations are efficient, your customers are satisfied, and your goals are achieved. Partner with us to experience the transformative impact of high-quality BPO services. Contact us today to learn more about how we can support your business.